Contact & Custom Requests

Custom request

Describe the Job. Get a Quote.

Odd requests are welcome — pet grinds, collection log slots, a specific drop, an unusual account type. Send it as a custom request and staff quote you a price. Nothing is charged unless you accept it.

What to Put in It

• Title

  One scannable line — “Fire cape on a 1-def pure”, “Every Slayer boss pet”.

• Description

  What the job is, the account it is on, stats, gear and anything to avoid. Everything staff need to size it up.

• Budget and timeframe

  Both optional. A rough budget band and a deadline help staff pitch the quote; neither sets the price.

• Screenshots

  Optional, up to three. A well-documented request gets a faster quote.

You can have up to five requests open at once, and cancel any of them before you accept a quote.

Order, Payment or Account Help

Support runs through the site: your dashboard, your order rooms and your payment threads are where staff and workers can see the order ID, the payment status and the proof already attached to what you are asking about.

• An Order You Have Already Placed

  Every order has its own room with you, your worker and staff in it — proof, progress and status questions all belong there, where the order ID is already attached.

  Open my orders →

• A Payment or Wallet Question

  Deposits and payment proof are handled from the dashboard. Quote the payment reference when you write in, and staff can act on it directly.

  Open the dashboard →

• How Something Works

  The guides walk through the order flow, crypto and fiat deposits, and how spending tiers apply at checkout.

  Read the guides →

None of the above fits? The support button in the bottom-right corner opens a chat with staff on any page. Replies depend on volume and timezone, and payments and orders are answered first, so include your order number (the # code on your order page) or payment reference and you will be answered faster.

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