Guide · Payments5 min read
Paying by Bank or App Transfer
Paying for a cart order with a bank transfer or another fiat method? Here is what happens from checkout to the moment a worker picks it up. Topping up your wallet works differently; that is on the Deposit page.
Chat-based proof, staff-confirmed
Who can use this
All signed-in users
Payment methods
Bank transfer, the app transfers listed at checkout, wallet credit
Confirmation
Staff, in your order chat
1) Place Your Order and Pick a Payment Method
- Add services to your cart and go to checkout.
- Optional: apply wallet credit if you have a balance. If it covers the whole total, there is nothing to send and no proof to post: you go straight to your order.
- If you still owe, choose Bank Transfer or another method checkout lists.
- Answer What is your bank value? (required), in millions of GP: only workers whose security deposit is higher than your bank value can take the work. It doesn't change what you pay.
- Optional: request a specific worker, or add notes for staff.
- Tick the Terms of Service box and click Place order. Your order now reads Awaiting payment.
2) Your Order Chat Opens
- You land in a private chat for that order as soon as it is placed (unless your wallet paid the whole thing).
- A first message lists your order: the totals, your payment method, any wallet credit used and your notes.
- Staff reply there with where to send the payment: bank details and so on.
3) Send the Payment and Share Proof
- Send the payment to the details staff gave you.
- Post a screenshot or receipt in the same chat.
- A visible time and recipient on the screenshot makes it quicker to check.
4) Staff Confirm, and the Work Goes Out
- Staff check your proof and mark the order paid. It then goes to the workers who handle that kind of service, or to the worker you asked for.
- A bigger order can be split into parts that different workers pick up, so your order page may show more than one worker chat. That is normal.
- If something is wrong with the proof, staff tell you in the order chat.
What Your Order Page Will Say
- Awaiting payment: Your order is placed. Send the payment and post your proof in the order chat.
- Confirming your worker: You asked for a specific worker, and staff are checking with them.
- Payment confirmed: Staff have your payment and are passing the work to the workers.
- Finding your worker: The work is with the workers. A bigger order can go out in parts.
- Worker assigned, In progress, Completed: Each part moves through these, and your order page shows the overall progress.
Best Practices
- Only send money to details staff gave you in the chat, never from guesswork.
- Keep everything in the order chat, not email or outside DMs.