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Guide · Payments5 min read

How fiat payments work

Paying with PayPal, bank transfer, or another fiat method on a cart order? Here's the walkthrough from checkout to staff confirmation and dispatch. (Wallet top-ups use a separate flow on the Deposit page — different statuses and steps.)

Chat-based proof, staff-confirmed

Who can use this

All signed-in users

Payment methods

PayPal, Bank, Other, wallet

Confirmation

Staff via support chat

1) Place your order and select a payment method

  • Add services to your cart and go to checkout.
  • Agree to the Terms of Service — checkout requires the checkbox before you can submit.
  • Optionally apply wallet credit if you have a balance; if it covers the full total, you skip the payment-and-proof flow and go straight to your order.
  • When you still owe money, choose PayPal, Bank Transfer, or Other as your payment method.
  • Enter deposit value (required): a dollar amount up to your remaining total. This becomes the worker claim threshold on the order — only workers whose security deposit meets that bar can claim the work from the pool.
  • Optionally request a specific worker or add order notes for staff.
  • Click Place order — your order is created with status AWAITING_PAYMENT_PROOF.

2) A support chat opens immediately

  • You are redirected to a private order chat the moment the order is placed (unless the order was paid entirely from your wallet).
  • Your order summary, payment method, remaining total, claim threshold, wallet slice (if any), and notes are auto-posted to start the thread.
  • The first message asks you to upload proof; staff typically reply with where to send the payment (PayPal, bank details, etc.).

3) Send payment and share proof

  • Send the payment to the details provided by staff.
  • Post a screenshot or receipt directly in the support chat.
  • Visible timestamps and recipient details on screenshots speed up verification.

4) Staff confirms payment, then dispatch

  • Staff reviews your proof and marks the payment received from their tools.
  • The order moves to DISPATCHING while staff groups line items and releases them to the worker pool.
  • After release, the parent order is usually SPLIT into one or more dispatch groups. Workers claim those groups (not the old single "whole order AVAILABLE" step).
  • You may see separate worker chat links on your order when a group has been claimed — that's normal for multi-part orders.
  • If there's an issue with the proof, staff will message you in the order chat with next steps.

Quick status reference (cart orders)

  • AWAITING_PAYMENT_PROOF — placed; send payment and upload proof in the order chat.
  • DISPATCHING — payment accepted; staff is preparing dispatch to the pool.
  • SPLIT — work has been split into dispatch groups; workers claim per group.
  • PENDING_WORKER_CONFIRMATION — can appear for wallet-only orders when a specific worker must confirm.
  • Per group: AVAILABLE → CLAIMED → IN_PROGRESS → done.
  • COMPLETED — finished.

Best practices

  • Get payment details from staff in the chat — never send money based on guesswork.
  • Use clear screenshots with timestamps and recipient visible.
  • Keep all communication inside the support chat room, not email or external DMs.
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