Guide · Orders5 min read
How orders work end-to-end
Browse services, add to cart, and check out in one go. If you pay externally, a support thread opens for payment proof; if you pay entirely from your wallet, you land on your order instead — no draft step.
Cart → checkout → proof or wallet → workers
Who can order
Any signed-in user
Where to start
Services page
Payment thread
If you still owe (non-wallet)
1) Browse services and add to cart
- Go to the Services page and pick a category (Quests, Skilling, Bosses, Infernal, etc.).
- Configure any options (stats, add-ons, quantities) directly on the service page.
- Click Add to cart — items stack in your cart until you're ready.
- Apply a discount code from the cart page if you have one. If you qualify for a spending tier, the cart shows whether your tier discount or the promo code saves more — only the better deal is applied.
2) Checkout
- Optional: apply wallet credit toward the total. If it covers everything, you won't pick an external payment method.
- If you still owe, choose a payment method (Crypto, PayPal, Bank Transfer, Other). For crypto, also pick the network; the page shows an estimated coin amount for what you still owe.
- Enter deposit value (required whenever you still owe): the dollar amount you are paying now toward this order. It cannot exceed what you still owe. Staff and workers use it as a claim threshold — only workers whose security deposit meets that bar can claim the work.
- Optional: request a specific worker when checkout offers it.
- Add any optional order notes for staff.
- Tick I have read and agree to the Terms of Service, then Place order (or Pay with wallet when the wallet covers the full total).
- Right after checkout: if you still owed money externally, the order is AWAITING_PAYMENT_PROOF. If the wallet paid the full amount, it is usually AVAILABLE (or PENDING_WORKER_CONFIRMATION when you requested a worker — staff confirm before it goes live).
3) Payment proof thread (when you still owe)
- If you did not pay 100% from your wallet, you are redirected to a private support chat for that order.
- A first message is posted with your summary (totals, method, wallet slice if any, optional crypto estimate, claim threshold, notes).
- Upload payment proof here (screenshots, transaction IDs). Wallet-only checkouts skip this — you go straight to your order page instead.
- Keep payment discussion in that thread so staff has one clear record.
4) Staff confirms payment and releases work
- Staff reviews proof in the payment thread and marks the order paid. The order then moves through an internal dispatch step: line items are grouped and released to the right worker pools (or pre-assigned when applicable).
- After release, work is often tracked as separate batches rather than one monolithic "claim" — you may see multiple chats or statuses on your dashboard as different parts move forward.
5) Workers pick up and deliver
- Workers claim items from the pool (respecting category and deposit rules). When someone claims your batch, a group order chat is created with you, that worker, and staff — that's where coordination happens.
- Some older or manually assigned orders may use a single tripartite room tied to the whole order instead; behavior is the same idea: you, worker, staff.
- Work moves through CLAIMED → IN_PROGRESS → COMPLETED for each batch (your dashboard reflects overall progress).
Status map (customer view)
Labels on your order page are plain English; rough backend equivalents include awaiting payment, worker confirmation, matching, in progress, and done. During dispatch, staff-side statuses can look different from what you see — focus on the progress strip and any chat links on the order.
Awaiting paymentConfirming workerMatching / in progressCompletedCancelled (terminal)
Tips
- Send payment proof as soon as possible so staff can action it quickly.
- Keep all order communication inside the linked chat rooms for a clear record.
- If you ordered the wrong thing, let staff know in the support chat before payment is confirmed.