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Guide · Orders5 min read

How Orders Work End-to-End

Browse services, add to cart, and check out in one go. Pay by card on Stripe's page, from your wallet, or manually with your proof in the order's payment chat.

Cart → checkout → payment → workers

Who can order

Anyone; sign in at checkout

Where to start

Services page

Payment chat

For manual payments

1) Browse Services and Add to Cart

  • Go to the Services page and pick a category (Quests, Skilling, Bosses, Infernal, etc.).
  • Configure any options (stats, add-ons, quantities) directly on the service page.
  • Click Add to cart — items stack in your cart until you're ready. You don't need to be signed in to fill a cart; checkout asks you to sign in with Discord.
  • Apply a discount code from the cart page if you have one. If you qualify for a spending tier, the cart shows whether your tier discount or the promo code saves more — only the better deal is applied.

2) Checkout

  • Optional: apply wallet credit toward the total. If it covers everything, you won't pick an external payment method.
  • If you still owe, choose a payment method: card, crypto, bank transfer or the others listed (every way to pay). Card is not offered for gold or OSRS items. For crypto, also pick the network; the page shows an estimated coin amount for what you still owe.
  • Answer What is your bank value? (required), in millions of GP: only a worker whose security deposit is higher than your bank value can take your order, so your account is covered. It doesn't change what you pay.
  • Optional: request a specific worker when checkout offers it.
  • Add any optional order notes for staff.
  • Tick I have read and agree to the Terms of Service, then Place order (Pay with wallet when the wallet covers the full total, Continue to payment for a card).
  • Right after checkout: by card, you pay on Stripe's secure page and the order moves on by itself once the payment goes through. Paid in full from your wallet, it shows as Paid and staff pass it to the workers — or confirm the worker you asked for first. Paying any other way, it waits for your payment proof (step 3).

3) Payment Chat (Manual Payments)

  • If you chose crypto, a bank transfer or another manual method, you are taken to a private payment chat for that order.
  • A first message is posted with your order summary: the totals, your payment method, any wallet amount used, an estimated coin amount if you chose crypto, and your notes.
  • Upload payment proof here (screenshots, transaction IDs). Card and wallet checkouts skip this step.
  • Keep payment discussion in that chat so staff have one clear record.

4) Staff Confirms Payment and Releases Work

  • Staff check your proof in the payment thread and mark the order paid. Your order is then passed to the workers who handle that kind of service — or straight to the worker you asked for.
  • A bigger order can be split into parts that different workers pick up, so your dashboard may show more than one chat or status while the parts move forward.

5) Workers Pick Up and Deliver

  • A worker claims your order (or a part of it), and a group order chat opens with you, that worker and staff — that's where everything is coordinated.
  • Some older orders use one chat room for the whole order instead. It works the same way: you, the worker and staff.
  • Each part goes from claimed, to in progress, to completed, and your dashboard shows the overall progress.
  • When the last part is done, your order page asks you to confirm delivery, or to report a problem if something is missing; staff then put it right. If you say nothing, it is confirmed for you after three days.

Status Map (Customer View)

These are the labels you'll see on your order page. Staff see more detailed steps behind the scenes; the progress strip and the chat links on your order are what to follow.

Awaiting paymentPaidConfirming your workerPayment confirmedFinding your workerWorker assignedIn progressCompletedCancelled

Tips

  • Send payment proof as soon as possible so staff can action it quickly.
  • Keep all order communication inside the linked chat rooms for a clear record.
  • If you ordered the wrong thing, let staff know in the support chat before payment is confirmed.
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