Guide · Withdrawals5 min read
How withdrawals work
Workers, staff, and admins can withdraw their wallet balance at any time. Here's the full process — eligibility, how to request a payout, fee calculations, and what staff actually does on their end.
Includes fee / net examples
Who can withdraw
Worker / Staff / Admin
Minimum
$1.00
Current fee
10%
1) Eligibility
- Withdrawals are available to Worker, Staff, and Admin roles.
- Regular customer accounts (USER) cannot submit withdrawal requests.
- Your wallet balance must cover the gross amount requested.
2) Submit a withdrawal request
- Go to Dashboard → Withdraw.
- Enter the amount and choose a payout method from the list: Venmo, Zelle, Wise, PayPal, or Crypto. Use the details field for handles, addresses, or other rails (for example bank info) that are not in the dropdown.
- Provide payout details — handle, account number, any memo staff should include.
- The app checks your balance (including other open withdrawals) and creates a WITHDRAW_FIAT request with status AWAITING_STAFF.
3) Fee and net payout
The current withdrawal fee is 10%. The fee is deducted from your gross request amount so the net payout you receive is 90% of what you entered.
Requested gross$100.00
Fee (10%)−$10.00
Net payout$90.00
4) Staff processes the payout
- Staff reviews the request in Admin → Payments or Staff → Payments (withdrawals also notify the support inbox).
- If approved, your wallet is debited for the gross amount and the request status becomes APPROVED.
- If rejected, status becomes REJECTED with an optional explanatory note from staff.
- Track status on the dashboard home page under Payments — open a row to see the full detail page for that request.
Important notes
- Double-check all payout details before submitting — corrections after submission slow things down.
- Keep enough wallet balance. While a withdrawal is pending, its gross amount counts against how much you can request in additional withdrawals; your dashboard wallet total is not reduced until staff approves (then the gross is debited).
- If your request is rejected, check the staff note and resubmit with corrections.
What to include in payout details
- Method-specific handle or account (Venmo @username, PayPal email, bank IBAN/routing, etc.).
- Any memo or reference you need attached to the transfer.
- Country or currency context if your payout rail requires it.